When your loved one is experiencing a mental health crisis, it can be hard to know what to do. You are concerned about their well-being, want to know what is going on and may want to communicate with their health care providers. Sometimes it can feel like HIPAA and privacy rules are keeping your loved one from effective treatment rather than helping them receive it. However, HIPAA’s rules and requirements are often misunderstood, and it is important for caregivers to be informed of the rights they do have.